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CityBus COVID-19 Response and Emergency Service Plan


CityBus to go fare-free and the administrative offices closed to the public starting March 27

CityBus will eliminate fares beginning March 27. Passengers can ride for free as long as Governor Eric Holcomb’s COVID-19 Stay-At-Home Executive Order (20-08) is in effect.

This fare-free initiative will limit contact between bus operators and riders as they board the bus, while also reducing the financial burden on riders who must still travel to work and other essential places.

CityBus will not offer refunds or exchanges for fares that riders have already purchased.

The CityBus administrative offices and the CityBus Center will close to the public until further notice.

The customer service line (765-742-RIDE) will remain open for passengers with questions. However, CityBus will reduce customer service availability on Monday, March 30, when Saturday bus schedules are implemented. The customer service line hours will be:

  • Monday – Friday: 7am – 6:40pm
  • Saturday and Sunday: 10am – 5:45pm

For service reductions and other information, please follow the link below.

View Emergency Service Plan

Essential Travel Statement

The health of our customers and employees is our top priority. We are taking additional measures to ensure the cleanliness of our vehicles. However, we encourage riders to take precautionary measures and avoid traveling by public transportation unless necessary.

Limited schedules will be in effect beginning Monday, March 23

CityBus has prepared a service reduction plan in the event that a significant portion of the CityBus staff is unable to report for duty. In addition, most campus loop and apartment shuttle service will be canceled until further notice beginning Monday, March 23.

View Emergency Service Plan

CityBus will implement a LEVEL 1 service reduction beginning Monday, March 30

All city routes will operate Saturday schedules. There will be no service on routes 5, 9, and 23, with limited campus loop and apartment shuttle service. CityBus may reduce service further if necessary to a Level 2 Sunday service (no campus loop or apartment shuttles) or Level 3 ACCESS service only. View the emergency service reduction plan below for complete details.

View Emergency Service Plan

CityBus Center closing to the public; limited hours for customer service line

The CityBus Center lobby will close to the public beginning Monday, March 23.

Passengers can pay their fare on the bus with cash, with pre-purchased fare media, or through the Token Transit mobile app (free to download).

The customer service line (742-RIDE) will operate with normal hours the week of March 23 but will go to a reduced availability beginning Monday the 30th, when Saturday bus schedules are implemented. The customer service line hours will be:

  • Monday – Friday: 7 am to 6:40 pm
  • Saturday and Sunday: 10 am to 5:45 pm

The CityBus staff thanks you for your patience and understanding during these unprecedented times.

Here’s where to find the latest information:

Because the situation is constantly evolving, changes to the emergency plan may occur. Riders can find information about current service reductions in the following locations:

  • gocitybus.com Rider Detour Alert page
  • The “News” section of the MyCityBus app
  • CityBus Facebook and/or Twitter pages
  • Customer helpline (742-RIDE)

Service reductions will be announced the evening before they take place.

Riders should refer to the route schedules on the MyCityBus app for the most up-to-date timetables. Canceled trips will be crossed out in red.



View All Maps and Schedules

Rider Alerts Via Text Or Email

Receive rider alerts via text or email at bus.gocitybus.com/signup or use the MyCityBus App.

Find the Closest Stop

For help finding the closest stop, riders can download the CityBus mobile app to a smartphone by searching for "MyCityBus" in the app store (Android or iPhone). The app can also be viewed online.

For Further Assistance

For further assistance, riders can use MyRide, My Bus or call 765-742-7433 (M-F: 7am - 8:45pm; Sat-Sun: 9:45am - 5:45pm).